OVERVIEW

Welcome to Mrs. Raw!
These terms and conditions outline the rules and regulations for the use of mrsrawdogfood.ca. By accessing this website we assume you accept these terms and conditions. Do not continue to use mrsrawdogfood.ca if you do not agree to take all of the terms and conditions stated on this page.
This website is operated by Mrs. Raw. Throughout the site, the terms “we”, “us” and “our'' refer to Mrs. Raw. Mrs. Raw offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Our store is hosted on Wix. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

PLACING ORDERS

When you place an order with us, you are agreeing to purchase goods from us. The system will send you an email to confirm that we have received your order & payment.
Once we have received your order, our team will pick and pack your order. When your order is ready for pick up or out delivery, you will receive another email from us confirming this.
In the events that a particular item is not in stock, we will advise you of this. We will offer a full refund or substitute for a different item after discussing with you first

DELIVERIES

MODIFICATIONS TO THE PRICE

Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

RETURNS AND EXCHANGES

All sales are final no returns or exchanges
If there is a problem with the goods please contact us at 647-873-9880 and provide us the details of the problem

LIABILITY

DISCOUNTS

Orders over 100lbs are eligible for a discount. Please contact us before placing your bulk order.
 

We offer local deliveries within the GTA for a rate of $15
Deliveries outside the GTA can be arranged at an additional fee. Please contact us for further details
When an order is placed online for delivery, you will receive a phone call from us. We will verbally confirm your order and schedule a delivery.
Deliveries will be made within 24 hours of placing an order

Mrs. Raw does not accept liability for any result feeding or administering products we sell. So we can make your order accordingly, it is your responsibility to make us aware of any allergies your dog may have.
Follow our general guideline to be safe. Our product is sold frozen and only contains ingredients listed on the website. You as the consumer is responsible for how you use and/or administer our products. We ask you to use your best judgement.